FAQs

  1. Is there a minimum order?

    Our minimum order is $25.00. Any order under $25.00 will incur a $5.00 Handling Fee. NO ORDERS UNDER $25.00 WILL BE ACCEPTED ON THE WEBSITE.

  2. Can I get samples?

    We provide samples free of charge, however, we reserve the right to limit the number of samples sent at no charge. If you want samples expedited, sent next day or 2nd day express, there is a $5.00 processing fee and the shipping must be paid in advance with a credit card unless we have established net 30 day terms with us. Several manufacturers charge us for samples and their products are not available as free samples. Please contact your customer service representative with any questions regarding sample availability and any associated charges.

  3. Can I choose how my order is shipped?

    Most orders are shipped by UPS or USPS if UPS does not deliver in that area. We offer next day, 2nd day, and most other shipping options that UPS offers. If you desire other shipping methods, such as common carrier or UPS 3rd party billing, please contact your sales representative.

  4. How soon will my order ship?

    Orders shipped from our warehouse in Dover, DE go out the same day if we receive the order before 2:00 PM EST. Some products, such as giftwrap, ships directly from the manufacturer 1-2 business days after the order is received.

  5. Do you ship to Canada?

    Yes. We generally ship via UPS Ground. You would be responsible for all custom fees and tariffs.

  6. I have a logo. Can I get products with my logo on them?

    Absolutely. You can get bags, boxes, ribbon, gift cards, labels, tissue, etc, with your personalized logo imprinted in ink or hot stamping. To request a custom quote please call us at 1-800-284-1332.

  7. Can I order by phone or fax?

    Yes, you can call our customer service department at 1-800-284-1332 and place your order by phone, or fax it to 1-800-244-4015. If you have not ordered with us before, we will need billing and shipping information when you place the order.

  8. What is your return policy?

    NO MERCHANDISE MAY BE RETURNED FOR CREDIT OR REPLACEMENT WITHOUT AUTHORIZATION.

    Request for return due to manufacturing defects or error in filling the order must be submitted within thirty (30) days after the receipt of merchandise. Please have your invoice number available when you request a return so that your account will receive proper credit.

    All merchandise must be returned in the original carton to receive credit. All call tags and freight charges are the responsibility of the customer for returns that are not defective or orders that were not shipped incorrectly.

    Special orders and custom printed merchandise may not be returned.

    A 25% merchandise fee may be assigned to returns that are not defective or shipped incorrectly by Mid-Atlantic Packaging.

  9. Is your site secure for e-commerce business?

    Our site is certified by Verisign as being a safe, secure website for business transactions.

  10. Will my e-mail address and account information be sold or shared with other companies or organizations?

    No. We do not sell, share, or rent account lists with other companies. Please see our privacy statement.

  11. How do I figure out the dimensions of bags and boxes?

    Bags and boxes are measured using the below formulas. If you need help please call us at 1-800-284-1332.

    Box Dimentsions
  12. I received my shipment and it was damaged. What do I do?

    If you received your shipment by UPS you need to do the following:

    DAMAGED CARTONS: At time of delivery do not remove contents until inspected by the delivery driver. Be sure the driver notes damages on the delivery receipt and signs the notation.

    CONCEALED DAMAGE: Leave damaged merchandise in its original carton and hold for UPS inspection. Notify UPS immediately so an inspection can be arranged.

    If you received your ship by a common freight carrier the ICC requires that the consignee (you) file a claim with the trucking company.

    WE ARE NOT PERMITTED TO FILE FOR YOU.

    DAMAGED CARTONS: Same procedure as UPS.

    CONCEALED DAMAGE: Leave damaged merchandise in its original carton and hold for inspection.

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